Assurant form submission ignored—how did you finally speak with someone?
A few days ago I sent a question through Assurant’s support form regarding a claim issue on my device warranty. I included my claim number and shared the full scenario, but I haven’t received any confirmation or update—not even an acknowledgment. I tried checking their help portal, and there’s no sign it was received. Has anyone been through this and managed to actually get in touch with a representative? I need to figure out what finally made them pick up and reply.
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Hello everyone — after submitting the form and being met with silence, I decided to track down the Assurant phone number through a community message board instead of waiting for them to reach out to me first. When I called, I started by calmly letting the representative know I had used the form and shared my claim number already, which saved time. That led them to find my case immediately and provide an update on processing times. The conversation switched from automated loops to an actual person reviewing my situation in real time, and within minutes, I had a clear timeline for follow-up actions. It wasn’t instant by any means, but shifting to live help using that number broke through the backlog and got things moving quickly.