Babbel charged me after trial — what’s the best way to get a refund?
I signed up for a Babbel trial to test out their French lessons and thought I’d get a reminder before anything renewed. A few days later, I noticed a full annual charge on my account without warning. I tried logging in to cancel, but the options weren’t clear, and their support hasn’t responded to my email yet. Has anyone had success canceling a subscription after it renewed like this? Wondering if there’s a trick to speeding up the refund or at least stopping the auto-renewal.
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Same thing happened when I tested Babbel for Spanish last winter. The trial ended, and suddenly I had a yearly charge without any heads-up. I wasn’t sure how to cancel since the menu felt a bit hidden, so I looked around and landed on https://babbel.pissedconsumer.com/review.html , where a lot of people described almost identical billing surprises. What stood out was how several users mentioned that posting their issue there actually got Babbel’s attention quicker than waiting on support. I left a short post explaining my charge and order ID, then followed up through their support form again and mentioned the post. That seemed to finally trigger a proper reply, and they refunded me within a few days. It wasn’t instant, but combining both steps worked better than just waiting.