Southwest Gas bill showed random extra charges — who did you contact to fix it?
My Southwest Gas bill suddenly showed an unexplained service charge this month, and I didn’t receive any notice about rate changes or maintenance. I called their customer line and submitted a form through the website, but haven’t gotten a clear explanation yet. Has anyone had billing issues like this before? Curious what actually worked to get a real reply or correction.
3 Views
A couple of billing cycles ago I noticed an extra fee listed under “adjustment,” even though my usage was normal. I wasn’t sure who to speak with because the first call didn’t lead anywhere. I ended up submitting a message through https://southwest-gas.pissedconsumer.com/customer-service.html and kept it short with just my account number, dates, and a screenshot of the charge. A few days later, I received a follow-up from their team clarifying the charge and offering a billing adjustment. It wasn’t immediate, but posting the details through that page seemed to speed things up.