Privacy Policy

Effective Date: 21.06.2026

Last Updated: 24.06.2026

Introduction

Campervan Bible is committed to protecting your privacy and handling your personal information in a transparent, secure and responsible manner.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, purchase a membership or use the Campervan Bible mobile application and any related services.

We recognise the importance of protecting personal information and have designed our services with data protection principles in mind. We process personal information only where there is a lawful basis for doing so and only for purposes that are relevant to the operation of our platform.

This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).

It explains what information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights available to you in relation to your personal information.

This Privacy Policy applies to all personal information processed through the Campervan Bible website, the Campervan Bible mobile applications for iOS and Android, your online account, membership services and any other services that link to or refer to this Privacy Policy.

Our services may contain links to third-party websites, applications or services that are operated independently from Campervan Bible. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information or using their services.

Please read this Privacy Policy carefully before using our services. If you do not agree with the way your personal information is handled as described in this Policy, you should not use the Campervan Bible platform.

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information. Where appropriate, we will notify users of material changes through the website, the mobile application or by other suitable means. The latest version of this Privacy Policy will always be available through our website and mobile application and will replace all previous versions.

Who We Are

Campervan Bible is responsible for the personal information collected through our website, mobile application and related services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (EU GDPR), Campervan Bible acts as the data controller. This means we decide how and why your personal information is collected, used, stored and shared when you use our services.

We are committed to processing personal information fairly, lawfully and transparently. We only collect information that is necessary for the operation of our platform, the delivery of our services, compliance with legal obligations and the continued security and improvement of our systems.

If you have any questions about this Privacy Policy, would like to exercise your privacy rights or wish to contact us about the way your personal information is handled, you can use the contact details below.

Data Controller
Campervan Bible
Email: info@thecampervanbible.co.uk
Registered Address: 42a High Street, Broadstairs, Kent, England, CT10 1JT

If we are required by law to appoint a representative, data protection contact or other authorised point of contact in a particular jurisdiction, the relevant details will be published in this Privacy Policy or otherwise made available through our website.

Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected and processed by Campervan Bible in connection with our website, mobile application and related services.

It explains how we collect, use, disclose, store and protect personal information whenever you interact with our platform. It also explains the rights available to you under applicable data protection legislation and the choices you have regarding the way your personal information is handled.

This Privacy Policy applies whether you are browsing our website, creating an account, purchasing or managing a membership, planning routes, saving locations, submitting reviews, uploading content, contacting our support team or using any other features made available through the Campervan Bible platform.

The Policy applies to registered users, subscribers, visitors to our website and anyone who communicates with us in relation to our services.

Where additional privacy information applies to a particular feature or service, we may provide supplementary notices at the point where personal information is collected. Those notices should be read together with this Privacy Policy.

This Privacy Policy applies only to information processed by Campervan Bible. It does not apply to products, services or websites operated by third parties, even where they may be accessed through links or integrations available within our platform. Those organisations are responsible for their own privacy practices and we encourage you to review their privacy information before using their services.

By accessing or using the Campervan Bible platform, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

Information We Collect

The personal information we collect depends on how you use the Campervan Bible platform, the features you choose to access and the information you decide to provide.

Some information is provided directly by you when you create an account, purchase a membership, contact us or contribute content to the platform. Other information is collected automatically when you use our website or mobile application to help us provide, secure and improve our services.

Account Information

When you register for an account, we collect the information required to create and manage your membership.
This may include your first name, last name, display name, email address, password credentials that are securely hashed, account identifier and other information needed to authenticate your account and provide access to our services.
You may also choose to add optional profile information, including a profile photograph, a short biography and information about your campervan or motorhome.

Location Information

If you choose to use location-based features, we collect your device's location while the application is actively being used.
This information allows us to display your position on the map, identify nearby locations, support route planning and provide other location-based features available within the application.

The application does not continuously monitor your location, collect background location data or build a history of your movements while the application is closed.

Content You Submit

You may choose to create, upload or share content through the Campervan Bible platform.
This may include reviews, ratings, venue submissions, photographs, profile content, comments, saved routes, favourite locations, planned journeys and other information you decide to publish or store within your account.
Subscription Information

If you purchase a membership, we receive the information required to activate, manage and administer your subscription.

Depending on the payment method used, this may include your email address, subscription status, customer reference number, subscription identifier, billing dates and renewal information supplied by our payment providers.
Payment card details are processed directly by Stripe or PayPal. Campervan Bible does not receive or store your full payment card number, security code or other sensitive payment credentials.

Technical Information

When you access our website or mobile application, certain technical information is collected automatically to support the operation and security of the platform.

This may include your IP address, device type, operating system, browser type, application version, unique device or application identifiers, authentication records, security logs, crash reports and diagnostic information.

Usage Information

We collect information about how our services are used to understand how the platform performs, identify technical issues and improve the user experience.

This may include information about the features you use, pages or screens you visit, searches you perform, interactions with content, session activity, application performance and aggregated analytics relating to the use of our services.

Where possible, analytics information is used in an aggregated or pseudonymised form to help us improve the reliability, functionality and performance of the Campervan Bible platform.

Communications

If you contact us, request support or communicate with us through our website or application, we may collect records of those communications together with any information you choose to provide.

We also maintain records of transactional emails, including account verification, password reset requests and other service-related communications. Where you have chosen to receive marketing communications, we will also retain your communication preferences and consent records where required by law.

How We Collect Your Information

We collect personal information from a number of different sources, depending on how you interact with the Campervan Bible platform.

In many cases, you provide information directly to us. This happens when you create an account, complete your profile, purchase or renew a membership, submit reviews or venue information, upload photographs, contact our support team or otherwise communicate with us through our website or mobile application.

We also collect certain information automatically when you use our services. This includes technical information about your device, application activity, security events, diagnostic information and analytics that help us operate the platform, maintain security, resolve technical issues and improve the overall user experience.

Some information is provided to us by trusted third-party service providers that support the operation of our services. For example, payment providers supply subscription and payment status information, authentication providers confirm your identity during sign in and cloud service providers generate security, authentication and system logs required to operate the platform.

Where you choose to enable optional features, we collect the information necessary to provide those features. For example, if you allow access to your device's location, we use that information to display nearby locations, support route planning and improve location-based functionality. If you choose to sign in using a third-party authentication provider, we receive the information required to verify your identity and create or access your account.

In some circumstances, we may also receive information when you interact with our website through cookies, similar technologies or application software development kits that support essential functionality, security, analytics and performance monitoring. Further information about our use of these technologies is provided in our Cookie Policy.

We only collect the information we reasonably need to provide and improve our services. We also take reasonable steps to ensure that the information we hold remains accurate, relevant and up to date.

Legal Bases for Processing

Data protection legislation requires us to have a valid legal basis whenever we collect or use personal information.
The legal basis we rely on depends on the purpose for which your information is processed and the way you interact with the Campervan Bible platform.

Where processing is necessary to provide the services you have requested, we rely on the performance of a contract. This applies when you create an account, manage your membership, access subscriber features, save routes or favourite locations, submit content, use mapping features or contact us in relation to your account.

In some situations, we process personal information because we are required to do so by law. This includes meeting our obligations under tax, accounting, financial reporting and other legal or regulatory requirements, as well as maintaining records where legislation requires us to retain them.

We also process personal information where it is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms. Our legitimate interests include operating and improving the Campervan Bible platform, maintaining the security of our systems, preventing fraud and misuse, investigating suspected breaches of our Terms and Conditions, responding to support requests, analysing how our services are used and developing new features that improve the user experience.

For certain processing activities, we rely on your consent. This applies where consent is required under applicable law, such as enabling optional location permissions, sending marketing communications or introducing future features that require your permission before personal information is processed.

Where processing is based on your consent, you remain in control of that decision. You may withdraw your consent at any time through your account settings, your device settings where applicable or by contacting us directly. Any withdrawal of consent will apply going forward and will not affect the lawfulness of processing carried out before your consent was withdrawn.

If we need to process personal information for a purpose that is materially different from the purposes described in this Privacy Policy, we will provide additional information where required and, where applicable, obtain any consent required by law before carrying out that processing.

Location Information

Location information is an important part of the Campervan Bible platform and enables many of the features that help users discover places to stay, plan journeys and navigate more effectively.

If you choose to allow location access, the application will use your device's current location while it is open to provide location-based services. These services include displaying your position on the map, identifying nearby venues, suggesting places of interest and supporting route planning and navigation throughout the application.

Providing location access is entirely optional. You can choose whether to grant or withdraw this permission at any time through your device settings. If location access is not enabled, you will still be able to use many parts of the platform, although certain location-based features may be unavailable or provide reduced functionality.

We only access your location while the application is actively in use. We do not collect background location data or continue accessing your location after the application has been closed.

Where you choose to save routes, favourite locations or planned trips, this information is stored within your account so that it remains available across your devices and future sessions. You remain in control of this information and may update or remove saved locations and routes at any time through your account. Information associated with your account will also be removed following the deletion of your account, subject to any legal or regulatory retention requirements described in this Privacy Policy.

We use location information solely to provide the functionality you request. We do not use your location for advertising, behavioural profiling or location-based marketing.

Third-Party Service Providers

We work with a number of carefully selected third-party service providers that support the delivery, security and ongoing operation of our website and mobile application. 

These organisations provide specialist services that allow us to host the platform, authenticate users, process subscriptions, deliver email communications, provide mapping functionality, monitor application performance and maintain the security and reliability of our services.

Where a third-party provider processes personal information on our behalf, it does so only for the purposes of delivering the services we have requested and in accordance with our contractual instructions where applicable.

Our principal third-party service providers currently include the following.

Google Firebase and Google Cloud Platform provide the cloud infrastructure that supports the application, including hosting, database services, user authentication, cloud functions, file storage, analytics, application security and diagnostic services.

Mapbox provides interactive mapping services and supports location-based features within the application when you choose to enable location permissions.

Stripe and PayPal process membership subscriptions and related payment transactions. Payment card information is collected and processed directly by these providers. Campervan Bible does not receive or store your full payment card details.

Resend is used to deliver operational email communications, including notifications relating to user-submitted venue information and other service-related messages.

Where available, users may choose to sign in using Google Sign-In. If this option is used, Google provides authentication services to verify your identity and facilitate secure access to your account.

From time to time we may introduce additional service providers where this is necessary to improve the functionality, security or reliability of our services. Where this involves the processing of personal information, this Privacy Policy will be updated as appropriate.

We take reasonable steps to ensure that all third-party providers handling personal information maintain appropriate technical and organisational security measures. Where required by applicable law, we enter into contractual arrangements designed to protect personal information and ensure that it is processed securely, confidentially and only for legitimate business purposes.

International Data Transfers

Campervan Bible is based in the United Kingdom. Some of the technology providers that support our services operate internationally or use data centres located in more than one country. As a result, your personal information may be transferred to, stored in or accessed from countries outside the United Kingdom or the European Economic Area where this is necessary to provide our services.

International transfers may occur when we use cloud infrastructure, authentication services, analytics platforms, payment providers, email delivery services or other technology providers that operate global networks.

Whenever personal information is transferred internationally, we take reasonable steps to ensure that it continues to receive an appropriate level of protection. We only work with providers that have committed to maintaining recognised privacy and security standards and, where required by law, we implement appropriate safeguards before any transfer takes place.

Depending on the circumstances, these safeguards may include an adequacy decision issued by the relevant authorities, the UK International Data Transfer Addendum, the European Commission's Standard Contractual Clauses or another lawful transfer mechanism recognised under applicable data protection legislation.
We also assess our service providers on an ongoing basis and require them to implement appropriate technical and organisational security measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

If you would like further information about the safeguards we use for international data transfers, please contact us using the details set out in this Privacy Policy.

Data Retention

We keep personal information only for as long as it is reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and protect our legitimate business interests.

The length of time we retain personal information depends on the type of information involved, the purpose for which it was collected and any legal or regulatory requirements that apply.

Account information is normally deleted within 30 days after a verified request to delete an account, unless we are required or permitted to retain certain information for legal, regulatory or security purposes.

Membership, subscription and transaction records may be retained for up to six years where this is necessary to comply with tax, accounting, financial reporting or other legal obligations.

Saved routes, favourite locations, planned journeys and other content stored within your account remain available until you remove the information yourself or your account is deleted.

Technical logs, authentication records, security logs and diagnostic information are retained only for as long as they are reasonably required to maintain the security, integrity, availability and reliability of our services or to investigate suspected misuse of the platform.

Where personal information is no longer required, we take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with our internal retention procedures and applicable legal requirements.

In some circumstances, we may need to retain information for longer where this is necessary to comply with legal obligations, respond to regulatory requests or establish, exercise or defend legal claims.

How We Protect Your Information

Protecting personal information is an important part of the way Campervan Bible operates. We take reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, accidental loss, misuse, alteration, disclosure or destruction.

Our services are hosted using Google Firebase and Google Cloud Platform, which provide security features including encryption of data in transit and encryption of data at rest as part of their managed infrastructure. We also make use of security controls designed to help maintain the confidentiality, integrity and availability of our services.

Access to personal information is limited to authorised personnel, contractors and service providers who require access in order to perform their responsibilities. Access permissions are managed according to business need and are reviewed as appropriate. Administrative accounts are protected using multi-factor authentication where supported.

We also use appropriate monitoring, authentication and security measures to help identify unauthorised activity, maintain the reliability of our services and support the ongoing protection of our systems.

While we work to maintain appropriate safeguards, no website, mobile application or electronic storage system can guarantee absolute security. For this reason, we encourage users to choose strong passwords, keep their account credentials confidential and notify us promptly if they believe their account has been accessed without authorisation or their account security may have been compromised.

As our services continue to develop, we regularly review and improve our security measures to reflect changes in technology, emerging risks and industry best practice.

Your Privacy Rights

We recognise that you have important rights in relation to your personal information. Depending on where you live and the data protection laws that apply to you, you may have the right to access the personal information we hold about you, ask us to correct inaccurate or incomplete information, request the deletion of your personal information, ask us to restrict the way we process it, object to certain types of processing and, where applicable, receive a copy of your personal information in a structured, commonly used and machine-readable format.

Where we rely on your consent to process personal information, you may withdraw that consent at any time. Any withdrawal will apply to future processing and will not affect the lawfulness of processing carried out before your consent was withdrawn.

Some rights are subject to legal limitations. In certain circumstances, we may be required or permitted to retain personal information or continue processing it in order to comply with legal obligations, establish or defend legal claims, prevent fraud or protect the rights of Campervan Bible and other users.

If you would like to exercise any of your privacy rights, please contact us using the details provided in this Privacy Policy. Before responding, we may ask you to verify your identity so that we can protect your personal information from unauthorised access.

We aim to respond to all privacy requests without undue delay and within the time limits required by applicable data protection legislation.

If you are not satisfied with the way we have handled your request, you may have the right to lodge a complaint with the Information Commissioner's Office (ICO) or, where applicable, the supervisory authority responsible for data protection in your country.

Children's Privacy

The Campervan Bible platform is designed for a general audience and is not specifically intended for children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law. If we become aware that personal information has been collected from a child in circumstances where parental consent or another legal basis was required but not obtained, we will take appropriate steps to investigate the matter and, where necessary, delete the information or take any other action required by law.

Parents, guardians or anyone who believes that a child has provided personal information through the Campervan Bible platform are encouraged to contact us using the details provided in this Privacy Policy. We will consider all requests carefully and respond as soon as reasonably practicable.

As our services continue to develop, we may introduce additional measures designed to protect younger users where this is appropriate or required by applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we collect and use personal information.

Where a change is significant, we will take reasonable steps to bring it to your attention. Depending on the nature of the update, this may include publishing a notice on our website, displaying a notification within the mobile application or contacting registered users by email where appropriate.

The most recent version of this Privacy Policy will always be available through the Campervan Bible website and mobile application. The date of the latest update will be shown at the beginning or end of this Policy so that you can easily see when changes have been made.

We encourage you to review this Privacy Policy from time to time so that you remain informed about how we collect, use and protect your personal information. Your continued use of the Campervan Bible platform after an updated version has been published will constitute your acknowledgement of the revised Privacy Policy, to the extent permitted by applicable law.

Contact Us

If you have any questions about this Privacy Policy, the way Campervan Bible processes personal information or if you would like to exercise any of your privacy rights, we will be happy to assist you.

You can contact us using the details below.
Campervan Bible
Email: info@thecampervanbible.co.uk
Registered Address: 42a High Street, Broadstairs, Kent, England, CT10 1JT

To help protect your personal information, we may ask you to verify your identity before responding to certain requests.
We aim to respond to privacy enquiries promptly and in accordance with the requirements of applicable data protection law.

If you believe that we have not handled your personal information in accordance with applicable data protection law, we encourage you to contact us first so that we have the opportunity to investigate your concerns and, where appropriate, resolve the issue.

We will always try to resolve any privacy concerns fairly and promptly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are in the United Kingdom or, where applicable, with the data protection supervisory authority responsible for your country or region.